Task 1 — General Training
You should spend about 20 minutes on this task. Write at least 150 words.
You recently ordered some furniture from an online shop. When the order arrived, one of the items was damaged.
Write a letter to the customer service department of the shop. In your letter:
- give the details of your order
- describe the damage to the item
- say what you want the shop to do about it
Write at least 150 words. You do NOT need to write any addresses.
Begin your letter as follows: Dear Sir or Madam,
Marked on Task Response, Coherence and Cohesion, Lexical Resource, and Grammatical Range and Accuracy. Plan for a minute, write to length, then leave time to read it back.
0 / 150 words