Model answer notes
Built from each question on this page — a shape to follow and some phrases to borrow, not a script to memorise. Examiners mark you down for answers that sound learned by heart.
Part 1 · Question 1
Do you use a notebook for anything?
Aim for 40–60 words, roughly 20–30 seconds.
Answer the question directly in the first sentence, add the reason behind it, then finish on one concrete detail from your own life. Do not stop after three words, and do not turn it into a speech.
Pick up and paraphrase: notebook
- To be honest, …
- …, which is something I have always found useful.
- The main reason for that is …
Part 1 · Question 2
How many unfinished notebooks do you have?
Aim for 40–60 words, roughly 20–30 seconds.
Answer the question directly in the first sentence, add the reason behind it, then finish on one concrete detail from your own life. Do not stop after three words, and do not turn it into a speech.
Pick up and paraphrase: unfinished, notebooks
- What springs to mind is …
- …, and that is fairly typical where I am from.
- If I had to pick one, it would be …
Part 1 · Question 3
What sort of things do you write in them?
Aim for 40–60 words, roughly 20–30 seconds.
Answer the question directly in the first sentence, add the reason behind it, then finish on one concrete detail from your own life. Do not stop after three words, and do not turn it into a speech.
Pick up and paraphrase: write
- It depends, but generally …
- …, whereas ten years ago it was quite different.
- A good example of that would be …
Part 1 · Question 4
Have you kept any notebooks from school?
Aim for 40–60 words, roughly 20–30 seconds.
Answer the question directly in the first sentence, add the reason behind it, then finish on one concrete detail from your own life. Do not stop after three words, and do not turn it into a speech.
Pick up and paraphrase: notebooks, school
- I would say so, yes, mainly because …
- …, at least that has been my experience.
- On the other hand, some people would argue …
Part 2 · Question 5
Describe something you bought and then took back to the shop.
Aim for 180–220 words — the full two-minute long turn.
Use the one minute of preparation to jot a word per bullet. Take the bullets in the order they are printed, spend the most time on the last one, and close by answering the final line of the card. Keep talking until the examiner stops you.
Pick up and paraphrase: bought, wrong, dealt
- Not particularly, no — the thing is …
- …, which makes a real difference day to day.
- That said, I can see why others might …
Part 3 · Question 6
How easy is it to complain about a faulty product where you live?
Aim for 80–110 words, roughly 40–60 seconds.
Give your position, justify it, illustrate it with a general example rather than a personal story, then acknowledge the other side. Part 3 rewards discussion, not autobiography.
Pick up and paraphrase: complain, faulty, product
- To be honest, …
- …, which is something I have always found useful.
- The main reason for that is …
Part 3 · Question 7
What rights should shoppers have when something breaks very quickly?
Aim for 80–110 words, roughly 40–60 seconds.
Give your position, justify it, illustrate it with a general example rather than a personal story, then acknowledge the other side. Part 3 rewards discussion, not autobiography.
Pick up and paraphrase: rights, shoppers, breaks
- What springs to mind is …
- …, and that is fairly typical where I am from.
- If I had to pick one, it would be …
Part 3 · Question 8
Are generous return policies encouraging careless buying?
Aim for 80–110 words, roughly 40–60 seconds.
Give your position, justify it, illustrate it with a general example rather than a personal story, then acknowledge the other side. Part 3 rewards discussion, not autobiography.
Pick up and paraphrase: generous, return, policies
- It depends, but generally …
- …, whereas ten years ago it was quite different.
- A good example of that would be …
Part 3 · Question 9
What happens to the goods that customers send back?
Aim for 80–110 words, roughly 40–60 seconds.
Give your position, justify it, illustrate it with a general example rather than a personal story, then acknowledge the other side. Part 3 rewards discussion, not autobiography.
Pick up and paraphrase: happens, goods, customers
- I would say so, yes, mainly because …
- …, at least that has been my experience.
- On the other hand, some people would argue …
Part 3 · Question 10
Should guarantees last longer than they currently do?
Aim for 80–110 words, roughly 40–60 seconds.
Give your position, justify it, illustrate it with a general example rather than a personal story, then acknowledge the other side. Part 3 rewards discussion, not autobiography.
Pick up and paraphrase: guarantees, longer, currently
- Not particularly, no — the thing is …
- …, which makes a real difference day to day.
- That said, I can see why others might …
Part 3 · Question 11
How confident are people about standing up to a large company?
Aim for 80–110 words, roughly 40–60 seconds.
Give your position, justify it, illustrate it with a general example rather than a personal story, then acknowledge the other side. Part 3 rewards discussion, not autobiography.
Pick up and paraphrase: confident, standing, large
- To be honest, …
- …, which is something I have always found useful.
- The main reason for that is …
- what you had bought
- what was wrong with it
- how the shop dealt with you